Always There When You Need Us — Across Portugal and Spain

Zen Portugal DMC provides 24/7 assistance throughout your Iberian journey. Day or night, expected or unexpected, our dedicated support teams in both Portugal and Spain ensure you are never alone, making every challenge solvable and every request possible.

Constant Support, Complete Peace of Mind

Round-the-Clock Availability

Our assistance line operates 24 hours a day, 365 days a year, covering every region in Portugal and Spain where our guests travel.

Multilingual Team

Portuguese, Spanish, English, French, German and more — communicate in your preferred language with team members who understand local context in both countries.

Quick Problem Resolution

From lost luggage to medical emergencies, restaurant closures to transport delays, border-crossing hiccups to last-minute venue changes — we solve problems swiftly with minimal disruption.

What 24/7 Assistance Covers

• Travel Emergencies: Flight disruptions, lost documents, medical issues in either country
• Last-Minute Changes: Itinerary modifications, alternative activities, cross-border re-routing
• Information & Recommendations: Local insights, opening hours, weather and event updates across Portugal and Spain
• Coordination & Reservations: Last-minute tickets, restaurant bookings, private transport
• Peace of Mind Services: Translation, legal contacts, embassy coordination in both countries

Our Commitment

You booked an exceptional Iberian experience. Our 24/7 teams in Portugal and Spain ensure nothing — absolutely nothing — compromises that vision.

Travel with confidence knowing we are always here, in both countries. Experience true peace of mind.