Zen PortugalDMC

Terms & Conditions

Effective Date:25/12/25

These Terms & Conditions (“Terms”) govern your access to and use of the Zen Portugal DMC website and services. By accessing our website or requesting our services, you agree to be bound by these Terms.

1. Company Information

Zen Portugal DMC

Luxury Destination Management Company

Website: www.zenportugaldmc.com

Email: info@zenportugaldmc.com

Zen Portugal DMC operates as a destination management company providing travel-related services, experiences, and tailor-made programs.

2. Scope of Services

Zen Portugal DMC provides services including, but not limited to:

  • Destination management services
  • Tailor-made tours and experiences
  • Ground handling and coordination
  • Accommodation, transportation, and activity arrangements

All services are subject to availability and confirmation.

3. Use of the Website

You agree to:

  • Use the website only for lawful purposes
  • Not misuse, copy, or attempt to disrupt the website
  • Not use the content for commercial purposes without written consent

All content on this website is the intellectual property of Zen Portugal DMC unless otherwise stated.

4. Bookings & Requests

  • Submitting a request through the website does not constitute a confirmed booking.
  • A booking is considered confirmed only after written confirmation by Zen Portugal DMC.
  • Zen Portugal DMC reserves the right to refuse or cancel requests at its discretion.

5. Pricing & Payments

  • All prices are subject to change until booking confirmation.
  • Prices may vary due to availability, exchange rates, or supplier conditions.
  • Payment terms, methods, and deadlines will be communicated during the booking process.

Unless stated otherwise, prices do not include personal expenses or optional services.

6. Cancellations & Modifications

Cancellation and modification terms vary depending on the service and supplier.

  • Cancellation policies will be communicated at the time of booking.
  • Late cancellations or no-shows may result in partial or full charges.
  • Force majeure events (natural disasters, strikes, government actions) may affect services without liability.

7. Third-Party Services

Zen Portugal DMC may act as an intermediary for third-party service providers such as hotels, transport companies, guides, and activity operators.

  • Zen Portugal DMC is not liable for acts or omissions of third-party providers.
  • Third-party terms and conditions may apply.

8. Liability Disclaimer

Zen Portugal DMC shall not be liable for:

  • Personal injury, illness, or loss
  • Delays, cancellations, or service disruptions beyond our control
  • Acts of third parties or force majeure events

Clients are strongly advised to obtain appropriate travel insurance.

9. Intellectual Property

All website content, including text, images, logos, and designs, is protected by intellectual property laws. Unauthorized use is strictly prohibited.

10. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.

11. Amendments

Zen Portugal DMC reserves the right to modify these Terms at any time. Updated versions will be published on this page.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with European Union law and the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Portugal.

13. Contact

For questions regarding these Terms & Conditions, please contact:

Zen Portugal DMC

Email: info@zenportugaldmc.com

By using this website or our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.